How is this guest able to leave a review?

How is this guest able to leave a review? I had a guest claim the lockbox wasn’t working when he arrived around 8:15 p.m. I send every guest backup check-in instructions in case they have trouble with the lockbox. Instead of trying the backup instructions or ringing the doorbell to the apartment next door (where I live so I can hand guests a key personally), he immediately contacted Airbnb and demanded a full refund because I didn’t respond within five minutes. Rather than spend the evening dealing with an angry guest, I told Airbnb Support to issue a full refund and move on. The guest never checked in or entered the property, yet I now see that he left me a review. How is that possible if he never stayed at the property? Is there a way to have this review removed? Thanks in advance, friends! See less

Archived from Plantar Fasciitis Talk and Tips. The original discussion link is unavailable in this record.

Community replies

6 in this archive

This archive may not include every reply to the original discussion.

Community comment#1

Hey, hi! I know it sounds unfair, and you’re probably not going to like my answer. But as far as I know, once guests attempt to check in, Airbnb considers that a check-in, even if they couldn’t actually get in. Even though guests may not read the instructions, what matters to Airbnb is that they tried and were unable to access the property. I really hope I’m wrong. You can definitely try requesting a review removal. Read the review removal policy very carefully and see if you can match any part of it to your situation. Best of luck!

Community comment#2

This sounds exactly like me! I have been told I have hip OA left side and the physio for it is helping a lot but the PF in my right foot is agony! I’m currently taping the foot for when I’m working and doing all the other things suggested but still nothing is really working.

Community comment#3

I have high arches also . I swear by Vionic shoes. They really help with my PF, they have amazing arch support .

Community comment#4

Don’t judge, but i have a guy that does side work and does it for $1.50 sq/ft. He is 30+ years in the business and his work is immaculate. He shows up when he says he will and he doesn’t touch drugs or alcohol. Only stipulation is I pay him in cash and

Community comment#5

Large Institutional Investors always want a per sf price - broken out by labor and materials. Direct to homeowner - they may not ask because they aren’t usually educated enough to ask! Know your worth! $1.67 per sf is too cheap whether it’s straight

Community comment#6

I fly between 30 and 35 flights a year. It doesn't feel right that I travel at least twice a month and I am only AL, and someone that has only flown 8 trips gets ALP. I am currently at 21 flights for the year. Oh well. I guess I just have to do it the hard way.