I have a customer switching from Progressive after adding a 16-year-old driver caused their rates to skyrocket.

I have a customer switching from Progressive after adding a 16-year-old driver caused their rates to skyrocket. While shopping their insurance, we noticed what appears to be an inaccurate accident on their CLUE report from when they were insured with Progressive. I have two questions: Is the CLUE report actually inaccurate? My client was driving on the freeway when a loose tire from oncoming traffic struck their vehicle. The other vehicle didn't stop. There wasn't a collision with another vehicle—just a claim. This currently shows up as an at fault accident. I'm thinking it should be a comp claim or a not at fault accident? Thoughts? What's the best way to get it a CLUE report corrected Thanks in advance!

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Community comment#1

If tire was airborne and hit them they wouldn’t be at fault, but if it was on the ground at the time they collided with it, it will be at fault.

Community comment#2

At Fault accident is going to rate less than a not at fault with progressive. leave it be.

Community comment#3

You can’t even cancel your own policies in house. The client has to call a corporate number and be harassed first. A Farmers agent friend of mine just told me this. It must be very frustrating.

Community comment#4

Hey independents, remember when insurers actually used to limit the number of contracts/agencies in a certain area? Apparently, those days are long gone.