Community comment#1
My "requires good track record" keeps getting turned off too!!!! No idea how it is happening, now I check it every few days.
Community discussion
To "Ryan" of Sarasota who has an Airbnb in Venice, THANK YOU for saving us from hosting a nitemare guest!
To "Ryan" of Sarasota who has an Airbnb in Venice, THANK YOU for saving us from hosting a nitemare guest! Somehow our "Requires Good Track record" button was toggled OFF on our Instant Booking option and "Inna" snuck in! I read Ryan's review of her which was one of the 2 negative reviews of her 3 stay Airbnb career and was horrified to see that we were potentially her next victim! Called Airbnb customer service who were actually very accomodating in helping me quickly cancel the booking with no penalty and alerted me of the instant booking setting; which i quickly toggeled BACK on! Moral of the story; check your Instant Booking setings! Thanks again, Ryan! See less
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Community comment#2
Airbnb was wonderful when I had the same experience. Airbnb has always given me great customer service, thankfully, I don't need it often.
Community replies
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